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| DSS Imagetech Pvt. Ltd. is a trusted partner for all your molecular research to molecular diagnostics needs, offering a wide range of products to you. With nine offices, fifty sales representatives and twenty five engineers in eleven different cities of India as well as a hundred dealer network, DSS Imagetech Pvt. Ltd. is at your service always. |
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| DSS sales force visits each institute in the country frequently and aims at being in direct touch with all scientists. In case you would like to know more about any of our products please fill up the Sales Form and we assure you a call back within seventy two hours! |
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| Making after sales service our main focus, DSS provides service and application support through installation and demonstration and further during the warranty period with preventive maintenance, on-call maintenance and breakdown maintenance. In case of any service query, please fill up the Service Form and we assure you a call back within seventy two hours! |
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| At DSS we believe that service matters! |
| Even if the instrument is out of warranty we strive to serve you. You may even call upon us if you require any of the following |
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- Warranty Extension Contract (WEC) – Extended warranty at the time of instrument purchase renders an additional year or two of the warranty phase; response time 48 hours; two preventive maintenance visits
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- Annual Maintenance Contract (AMC) – Annual retention of service contract; response time 72 hours; two preventive maintenance visits
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- Comprehensive Maintenance Contract (CMC) – Annual retention of service contract; response time 48 hours; spare parts*; three preventive maintenance visits
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- Premier Maintenance Contract (PMC) – Annual retention of service contract; response time 24hours; spare parts*; three preventive maintenance visits; priority response
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| *Certain spare parts are chargeable even during the contract period; please ask for complete list at the time of the contract. |
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